Privacy Policy

• Account information: your name, email address, and encrypted password. If you sign in with Google, we receive your Google account email and basic profile information.
• Surveyor profile information: your licence number, IISLA number, PAN, GST number, firm details, office address, mobile number, email, bank account details, signature image, and stamp image.
• Case information you submit: insurance claim documents and photographs, which may contain vehicle registration numbers, driving licence numbers, policyholder details, bank or cheque details, and photographs of vehicles and individuals.
• Transaction information: wallet top-up records and payment references. We do not store your UPI PIN, card details, or banking passwords.

• To create and manage your account and verify your surveyor credentials.
• To identify documents, extract data, and generate Excel reports and PDFs through automated and parser-based processing.
• To deliver survey reports and upload approved cases to insurer portals on your instruction.
• To handle wallet payments, communicate about cases and accounts, improve the service, and meet legal obligations.

Documents you submit are processed using automated tools, including some third-party services, to identify, classify, and extract data. Automated output may contain errors, and you are responsible for reviewing it as described in our Terms & Conditions.

Each provider processes data under its own privacy policy, and we share only the minimum data necessary.

• Google — account sign-in, Google Drive folders you connect, and cloud infrastructure.
• Payment and banking providers — processing wallet top-ups and payment references.
• AI and document-processing providers — extracting and processing case documents.
• Verification agencies — where you request RC or DL verification, the minimum necessary details are shared solely to obtain the verification result.

Your data is stored on secure cloud servers operated by our platform providers. We apply reasonable technical and organisational safeguards, but no method of transmission or storage is completely secure.

We retain account and case data while your account is active and for as long as reasonably necessary to provide the service, meet legal obligations, or resolve disputes. Documents in your own Google Drive folders remain under your control.

We do not sell your data. We share it only as described in this policy, when required by law, court order, or government authority, or to protect our legal rights.

Under the Digital Personal Data Protection Act, 2023, you may request access, correction, or erasure of your personal data and withdraw consent, subject to applicable legal retention requirements. Contact support@docwriters.com to exercise these rights.

Raise privacy or case-related support issues at support@docwriters.com.

We may update this policy and will notify you of material changes. Continued use of the service after changes take effect means you accept the updated policy.